IT Help Desk

The IT Help Desk is the first point of contact for any student, staff, or faculty member requesting services from the Information Services department.

Our duties are to help set up students with wireless connection to RESNET, manage student’s Hilbert computer accounts and handle Hilbert’s network printers, computer software and hardware.  We can often help provide expert advice as it pertains to personal computers giving sound advice when needed. 

If you need your account information, laptop authorized for the wireless network, or just have a question, stop in or email us today.   We've also joined Facebook!  Click 'Like' on our page to the right and stay posted with all recent IT changes, service interruptions or advisories.

For frequently asked questions, go to:

We're located in Bogel Hall 156!

Monday - Friday: 8AM – 4PM (716) 649-7900 x121 156 Bogel Hall

Meet our staff!


  Hanah Ali
    Help Desk Support Manager







    Jacob Cashion
     Help Desk Support






   Matt Buehlmann
      Help Desk Support






  Jessie Farner
      Help Desk Support


  Jon Davison
      Help Desk Support

If at any time you require assistance, any of these above individuals are more than willing to help.  Often times assistance requires taking control over a personal computer, seizing the computer, etc.  Please be advised that if any individual attempts to assist you other than our support staff, you should immediately contact Help Desk or Campus Safety.